Submit your claims, by following our easy in-app process. It couldn’t be easier or faster.
Need help right now? Request emergency assistance in the App or call us on:
The MiWay Blink App contains clever technology that can detect a car crash. It automatically sends an alert to our 24/7 MiHelp emergency call centre.
One of our MiHelp team members will call you to make sure that you are ok and find out the extent of the damage, so that we can dispatch the right emergency services to you.
Had an accident? Need a tyre change? Stuck next to the road with no petrol or had one of those days and locked your car keys in the car? Don’t worry, we’re here for you.
Simply answer a few questions on the App and hang tight. Help is on its way. View our policy wording for more information.
All claims need to be submitted through the MiWay Blink App.
Accidents, thefts or hi-jackings need to be reported to the police. Make sure you get a case number. Once you have a case number, you can submit your claim with us.
In the App, select the type of claim and answer a few questions.
Once you’ve submitted your claim with us, you will be issued with a claims reference number. Keep the number close by for future reference. You will be able to track the progress of your claim in the App.
You will be allocated a claims advisor who will work with you and other relevant parties, to gather the documentation needed to finalise your claim. Your claims advisor will also validate the claim: assessing whether the incident is covered by your policy and that you’ve met the terms and conditions of your policy.
If your claims advisor asks you questions or request documents, you must answer truthfully, in full, and within reasonable time as requested.
A validator may be appointed in situations where the merits of a case need to be confirmed by bystanders, authorities, emergency services, etc. If a validator is appointed, you will receive a notification that this step is being taken and be informed of their contact details.
An assessment is necessary to determine the extent of the damage. This information is sent through to the repairer so that they can order the necessary parts. If you submitted an accident claim and your car is still driveable, or if you submitted a hail claim, you will be able to do your own assessment. Alternatively an assessment will be booked at an assessment centre.
Unless there were any issues picked up during validation and assessment, your claim will be authorised. We may pay out cash, replace or repair the car – or any combination. If we decide to repair, we will advise you of your most convenient supplier or repairer from our panel of pre-approved contractors.
Please do not go ahead and have your car repaired before you have received written consent from us, as this may affect the outcome of your claim.
You’re back on the road. Happy days!